Last Updated: October 22, 2026
Overview
At MarthaMedeirosShop, we aim to process every order accurately and promptly. If you need to cancel an order, please contact our customer service team as soon as possible. Cancellation requests are subject to the order's current processing and shipping status.
Cancellation Before Processing
If your order has not yet entered processing, you may request a cancellation by contacting us with your order number and the email address used at checkout.
We will review your request and confirm whether the cancellation can be completed. Submitting a cancellation request does not guarantee that the order will be canceled.
Cancellation After Processing or Shipment
Once an order has entered processing, been prepared for shipment, or been handed over to a shipping carrier, cancellation may no longer be possible.
If the order has already shipped, you may need to receive the item and follow our Return and Refund Policy to request a return. Eligible returns are subject to the conditions and procedures outlined in that policy.
How to Request a Cancellation
To request an order cancellation, please contact us using the information below. Include the following details to help us locate your order:
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Order number
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Name used to place the order
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Email address associated with the order
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Reason for cancellation, if applicable
Please submit your request as early as possible to give us the best opportunity to stop the order before shipment.
Refunds for Canceled Orders
If your cancellation is approved and payment has already been collected, the applicable refund will generally be issued to your original payment method.
Refund processing times may vary depending on your payment provider or financial institution. It may take several business days for the refunded amount to appear in your account.
If an order has not been charged, no refund will be necessary.
Orders That Cannot Be Canceled
We may be unable to cancel orders that have already shipped or reached a stage where fulfillment cannot reasonably be stopped. In these cases, customers may refer to our Return and Refund Policy to determine whether a return is available.
Nothing in this policy limits any cancellation or other consumer rights required by applicable law.
Changes to an Existing Order
If you need to change an order's shipping address, contact information, or product selection, please contact us promptly. Changes cannot be guaranteed once processing has begun. If the requested change cannot be accommodated, cancellation and replacement with a new order may be possible, depending on the circumstances.
Contact Us
For cancellation requests or questions about an existing order, please contact our customer service team:
Store Name: MarthaMedeirosShop
Email: info@marthamedeirosshop.com
Phone: +1 (720) 242-9356
Address: 5214 Colina Pl, Parker, CO 80134-5632, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (MT)